Refund policy
Thank you for shopping with Hotcards. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.
30-Day Return Window
We accept returns within 30 days of delivery for most items. To be eligible for a return, your item must be in the same condition that you received it — unused, undamaged, and in its original packaging.
Free Return Shipping
We offer free return shipping for all eligible items. There are no restocking fees or hidden charges.
How to Start a Return
To initiate a return, please contact our customer service team:
📧 Email: hotcards.shop@gmail.com
📞 Phone: +1 585 473 3670
or visit our Contact Us page.
Once your return request is approved, we’ll provide you with a prepaid return shipping label and full instructions on how to send your item back.
Refunds
After we receive and inspect your return, we’ll notify you of the refund status.
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Approved refunds will be issued to your original payment method within 5–7 business days.
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You will receive an email confirmation once your refund has been processed.
Exchanges
If you wish to exchange an item for a different size, color, or variant, please contact us before returning your product.
Non-Returnable Items
At this time, we do not have any final sale or non-returnable items — every purchase is eligible for return under our 30-day policy.
Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
📧 hotcards.shop@gmail.com
📞 +1 585 473 3670
📍 49 Merriman St, Rochester, NY 14607, USA
or use our Contact Page