Shipping policy
Thank you for visiting and shopping at Hotcards. This Shipping Policy explains how we handle processing, shipping, and delivery of your orders placed through https://hotcards.shop.
1. Order Processing Time
All orders are processed within 1–3 business days after payment is received.
Orders are not shipped or delivered on weekends or public holidays.
If we experience a high volume of orders, shipments may be delayed by a few days. In such cases, we will contact you by email to inform you of the delay.
2. Delivery Time
Once your order has been shipped, you can expect delivery within 3–5 business days.
Delivery times may vary depending on your location and courier service availability.
You can track your order anytime using the link below:
🔗 Track Your Order
3. Shipping Rates
We offer free standard shipping on all orders within the United States.
International shipping (if available) may be subject to additional fees and delivery times.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to monitor your package’s status.
If you do not receive your tracking number within 3 days of placing your order, please contact us.
5. Incorrect Address or Delivery Issues
Please ensure your shipping address is complete and accurate before finalizing your purchase.
If a package is returned due to an incorrect or incomplete address, we will contact you to arrange re-shipment. Additional shipping costs may apply.
Hotcards is not responsible for lost or delayed packages caused by incorrect addresses or issues beyond our control (e.g., customs delays, courier disruptions, or natural events).
6. Damaged or Missing Items
If your order arrives damaged or with missing items, please contact us within 7 days of delivery. We’ll promptly investigate and provide a replacement or refund if applicable.
To report an issue, please include your order number and photos of the damaged item (if possible).
7. Returns and Refunds
We offer free returns within 30 days of delivery.
For more details, please review our Return & Refund Policy.
8. Contact Us
If you have any questions about your order or our shipping process, please contact us:
📧 Email: hotcards.shop@gmail.com
📞 Phone: +1 585 473 3670
📍 Address: 49 Merriman St, Rochester, NY 14607, USA
📄 Contact Page: https://hotcards.shop/pages/contact